Frequently Asked Questions
Everything you need to know about your baking and decorating supplies.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your supplies for an upcoming event.
What is your return policy for food-grade items?
To ensure safety and hygiene, we cannot accept returns on edible items such as fondant, sprinkles, or food coloring. Non-edible tools and pans can be returned within 30 days if they are in their original, unopened packaging.
Do you offer bulk discounts for professional bakers?
Yes, we offer tiered pricing and bulk discounts on high-volume items like cake boards, boxes, and large quantities of chocolate. Please contact our support team for a wholesale quote.
What should I do if my items arrive damaged?
We take great care in packaging, but if an item arrives damaged, please take a photo and email it to us within 48 hours of delivery. We will promptly send a replacement or issue a refund.
Are your products suitable for those with nut allergies?
While we stock many nut-free products, our warehouse handles a variety of baking ingredients. Please check the specific manufacturer labels on the product pages for detailed allergen information.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact us within 1 hour of placing your order, and we will do our best to accommodate you.